Al Lojain Banking Solutions, trading as Lugain Global, respects your privacy. This policy explains, in plain language, what personal data we collect, why we collect it, who we share it with and the choices you have. We handle personal data in line with the UAE Personal Data Protection Law, Federal Decree-Law No. 45 of 2021, and other applicable laws.
What we collect
- Contact details you give us through our website forms, WhatsApp, phone or email, such as your name, phone number and email address.
- Request details, such as the service you need, the amount requested, your age, occupation, preferred contact time and how you heard about us.
- Financial and identity documents you choose to share when we work on your file, such as your Emirates ID, passport, salary certificate, bank statements or company documents.
- Technical data collected automatically when you visit the website, such as device type, browser, pages viewed and approximate location, through cookies and analytics tools.
Why we use your data
- To respond to your enquiry and contact you about your request.
- To assess your eligibility, prepare your financing file and follow it up with banks.
- To provide legal, attestation and consulting services you ask for.
- To send you news or offers, only if you have agreed to receive them.
- To keep our website secure, understand how it is used and improve it.
- To meet our legal and regulatory obligations.
Sharing your data
We share your personal and financial data with partner banks and financial institutions only with your consent, and only as needed to process your request. We may also share data with trusted service providers who help us run our business, such as hosting, communication and analytics providers, under confidentiality obligations. We disclose data to government or regulatory authorities only when the law requires it. We do not sell your personal data.
How long we keep it
We keep your data only for as long as needed to provide our services and to meet legal, accounting and regulatory requirements. When it is no longer needed, we delete it or anonymise it securely.
Your rights
Subject to the law, you have the right to:
- Access the personal data we hold about you.
- Ask us to correct inaccurate or incomplete data.
- Ask us to delete your data or restrict how we use it.
- Object to processing, including for marketing.
- Withdraw your consent at any time, without affecting earlier processing.
Cookies and analytics
Our website uses essential cookies to work properly and analytics cookies to help us understand visits and improve the site. You can control or delete cookies through your browser settings. Blocking some cookies may affect how the website works.
Security
We use reasonable technical and organisational measures to protect your data against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, so please avoid sending sensitive documents through channels you do not trust.
Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page.
Contact us
For any privacy question or to exercise your rights, email us at [email protected] or visit our office in Al Khabaisi, Deira, Dubai, United Arab Emirates.
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